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Delete Your Account

This page explains how to delete (close) your account in "YSM Travel" (YSM, Your Smiling Memories), and which information is deleted and which is kept. If you cannot delete your account in the app, you can ask us by email.

1. Delete your account in the app

  1. Open the YSM Travel app, tap the account icon at the top right, and open Settings.
  2. Tap "Delete account" at the bottom of Settings.
  3. Tap "Delete account" on the confirmation screen. Your account is deleted, and this cannot be undone.

2. Request deletion without the app

  1. Send an email from your registered email address to support@ysm-travel.com with the subject "Account deletion request".
  2. In the email, say that you want your YSM Travel account deleted. If you cannot send from your registered address (for example, if you registered with Apple or Google), please say so. We will confirm your identity.
  3. We will delete your account within 30 days of receiving your request and let you know by email when it is done.

3. If you have a Paid Plan

  • If you close your account during a Paid Plan period, the plan also ends at that time. Fees for the remaining period will not be refunded.
  • If you subscribed through in-app purchase (App Store or Google Play), closing your account does not stop automatic renewal. Please cancel first in your App Store or Google Play account settings.

4. What is deleted

When you close your account, we delete:

  • Account information (email address, display name and profile photo)
  • Your User Content, such as photos and videos, diaries, itineraries, booking records, bill-splitting records, places visited recorded on maps and your life list
  • Delivery addresses, and settings such as notifications

Deletion is carried out promptly after you close your account. Information remaining in backups is erased within 30 days.

5. What is kept, and for how long

Information
Photos and videos you added to shared albums
Handling
They remain in the albums of the other members. If you do not want them to remain, please delete them before closing your account.
Information
Order and payment records
Handling
Kept for the period required by tax and other laws (generally 7 years), then deleted.
Information
Printed books and calendars
Handling
Items already printed or shipped cannot be recalled.
Information
Statistical data from which no individual can be identified
Handling
This cannot be deleted, as no individual can be identified from it.

6. Delete some data without closing your account

You can delete photos and videos, trips, diaries and other items in the app at any time without closing your account. You can withdraw your consent to the statistical use of Trip data from the Settings screen.

7. Inactive accounts

Free-plan accounts with no login for 2 years may be deleted. We will notify you at your registered email address 1 month before deletion (Terms of Service, Article 20).